Damaged or Missing Guarantee
Missing Items
-
If an item is missing once your drop-off is complete, please notify our customer service team immediately at info@rezmovers.com
-
We do our best to reunite missing items with customers as quickly as possible, but the time required to complete the process may vary.
-
Our main goal is to get items back to you as quickly as possible but delivery may happen after all scheduled deliveries have been completed.
-
If a missing item is not reunited with you within a reasonable time frame, you will be directed to submit a claim via your online portal.
Damaged Items
If your item is damaged upon delivery, please notify us immediately by filing a claim through your portal. Our team will then review it and determine the appropriate payout amount based on our insurance policy. Please make sure to add all applicable photos and receipts for the item and add as much information as possible to speed up the review process. If you have any questions about how to file a claim please contact our customer service department for assistance at info@rezmovers.com